Q: What's the difference between the Online store Rewards and Instore Rewards?
Instore Rewards are exclusive to in-store redemption, while Online Rewards can only be used for online redemption with unique codes on www.nci-health.com. You may use your NCI points to redeem any rewards depending on your preferred method of shopping.
Q: Is there any expiry date for my rewards?
The rewards have no expiry date, as they can be used/collected upon redemption.
Points used to redeem the rewards, however, do expire 24 months from the day they are earned. Click here to find out more.
Q: What is Birthday Month Perk and when can I use it?
As part of the NCI Community, you are entitled to a two-time Birthday Gift redemption during your Birthday Month.
If you are a newly sign-up member*, you will receive a selected gift with a minimum spend of $384 during your Birthday Month.
You may opt for a higher-value product by paying the price difference. As for a product of a lower value, you can redeem it at no cost, but note that we will not refund the price difference.
* Newly sign-up member does not have any purchase history with us
If you are a member of the “Friends of NCI” tier, you will receive a selected gift with a minimum spend of $256 during your Birthday Month.
You may opt for a higher-value product by paying the price difference. As for a product of a lower value, you can redeem it at no cost, but note that we will not refund the price difference.
If you are a member of the “Buddy of NCI” tier, you will receive a selected gift with a minimum spend of $256 during your Birthday Month. Additionally, you will earn 1.5 points for every dollar spent during your Birthday Month (except Mar).
You may opt for a higher-value product by paying the price difference. As for a product of a lower value, you can redeem it at no cost, but note that we will not refund the price difference.
If you are a member of the “Family of NCI” tier, you will receive a gift of your choice with a minimum spend of $256 during your Birthday Month.
You can choose any one of the NCI products as your birthday gift without any top-up.
Other Services
