Q: What are the various NCI tiers and how do I progress to each tier?
Contact- No spending required
Friends of NCI- minimum one purchase within 365 days
Buddy of NCI- minimum spend of $800 within 365 days
Family of NCI- minimum spend of $1500 within 365 days
Q: How to track my membership tier status?
Use the progress bar seen on the homepage as an indicator for tracking your membership tier.
You can find the progress bar upon signing into your NCI Membership Account on the web app.
Note that point redemption will not affect your membership tier progress.
Q: When does my membership tier cycle start and end?
Your tier cycle starts when you sign up as an NCI Community member and runs for 365 days until you progress to a higher tier. If there is an upgrade in the membership tier, the new tier will be extended for another 365 days from the upgrade day.
Example,
I spent $500 and is allocated to the Friends of NCI tier in March 2024. My tier cycle should end in Mar 2025, assuming there isn’t any tier upgrade in the next 365 days.
Original Tier cycle: Mar 2024 to Mar 2025 under Friends of NCI
However, in Sep 2024, I made another purchase, which increased my cumulative spend, resulting in a membership tier upgrade. The new tier cycle is now extended for another 365 days from Sep 2024, assuming there isn’t any tier upgrade during the next 365 days.
New Tier cycle: Sep 2024 to Sep 2025 under Buddy of NCI
Q: How do I maintain my tier status?
To maintain your tier status, spend the corresponding amount for each tier within 365 days from the date you joined.
Buddy of NCI: Spend a minimum of $800 and more in the last 365 days
Family of NCI: Spend a minimum of $1500 and more in the last 365 days
If the spending falls below the minimum spending requirements, your tier status will be adjusted based on the amount you spent with us in the last 365 days.
Q: When will my tier status be downgraded?
Contacts/ Friends of NCI: There will not be any downgrade for this tier, regardless of spending
Buddy of NCI: Your tier status will be adjusted to Friends of NCI when spending falls below $800 in the last 365 days
Family of NCI: Your tier status will be adjusted to Buddy of NCI when spending falls below $1500 in the last 365 days
Q: What happens when my tier status is being downgraded?
Nothing! You can still enjoy benefits in the other tiers! Your points also remain as you move down the tier.
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